Mend Privacy Policy

Last updated: October 22, 2025

Welcome to Mend (“we,” “our,” or “the App”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our application and services. By using Mend, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We only collect the minimum information necessary to provide and improve our services.

1.1 Information You Provide

• Account Information: When you register or sign in, we may collect your email, display name, or Apple ID identifier.
• Chat Content: When you chat with our AI, your messages are processed to generate responses.
• Feedback Information: When you contact us for feedback or support, we may collect your contact details and message content.

1.2 Automatically Collected Information

• Device Information: Device type, operating system version, language, app version, network type, etc.
• Usage Logs: Session duration, app interaction data, crash reports, and diagnostics for performance improvement.

1.3 What We Do NOT Collect

• We do not access your contacts, photos, SMS, location, or payment data.
• We do not sell or share your personal data for advertising purposes.

2. How We Use Your Information

We use your information solely to:

• Provide and maintain core app features (AI chat, emotional support, account services, etc.);
• Improve product quality, user experience, and AI performance;
• Respond to your inquiries and feedback;
• Comply with legal obligations when necessary.

3. Data Storage and Security

Your data is securely stored on trusted cloud servers. We apply encryption, restricted access, and activity logging to protect your data. Chat data is used only to generate AI responses and for model improvement, not for advertising or public display. Upon account deletion, all related data will be permanently removed from our systems.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to any third party.

We may share limited information only in the following cases:

• Legal Requirements: When required by law, regulation, or court order.
• Service Providers: With trusted third parties providing cloud hosting, analytics, or AI processing—under strict confidentiality agreements.
• Business Transfers: In the event of a merger, acquisition, or restructuring, you will be notified before any data transfer.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal data;
• Withdraw consent or delete your account;
• Request a copy of your data (where applicable);
• File a complaint or inquiry about your privacy.

You can exercise these rights through Settings → Privacy & Security within the app or by contacting us at privacy@mend.app.

6. Children’s Privacy

Mend is intended for users aged 16 and older. We do not knowingly collect information from minors. If we discover such data, we will delete it promptly.

7. International Data Transfers

If you are located in the EU or other regions, your data may be transferred to servers in the United States or other countries. We ensure that such transfers comply with applicable data protection laws and safeguards.

8. Policy Updates

We may update this Privacy Policy from time to time. Updated versions will be posted in the app or on our official website. For significant changes, we will notify you through in-app messages or alerts.

9. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy, please contact us at:

Email: RescueaBrokenHeart@outlook.com